Legal entity: Bhavanii Pty Ltd
Trading as: Natural Soul Healing
Website: naturalsoulhealing.com.au
Contact: admin@naturalsoulhealing.com.au
Last updated: 27 March 2026

1) Introduction

Natural Soul Healing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can access or correct your information or make a complaint.

This policy is intended to be consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out standards for handling personal information.

2) What personal information we collect

We may collect the following types of personal information:

A. Identity & contact details

• Name

• Email address

• Phone number

B. Booking & service details

• Session type (Yoga / Reiki / Crystal Healing)

• Date/time of bookings

• Any notes you provide about your goals or preferences

C. Health-related or wellbeing information (optional)

• Information you voluntarily share that may help deliver services safely (e.g., injuries, limitations, pregnancy, mobility considerations, general wellbeing concerns).

This may be treated as sensitive information, and we only collect it when it’s reasonably necessary and you choose to provide it.

D. Payment-related information

• We use Stripe to process payments. We do not intentionally store full card details on our systems. Payment information is handled through Stripe’s platform.

E. Website usage information

• IP address, browser/device type, and website interactions via cookies or similar technologies (where enabled).

3) How we collect personal information

We collect personal information in the following ways:

• When you fill out forms on our website (e.g., contact forms, booking forms)

• When you book a class/session or purchase a pass

• When you email us at admin@naturalsoulhealing.com.au

• When you interact with us through social media

• Through cookies and analytics tools (where used)

4) Why we collect, use, and disclose personal information

We collect and use your personal information for purposes including:

• To provide yoga, Reiki, and crystal healing services (online and in-person)

• To manage bookings, scheduling, and customer support

• To communicate with you about your bookings (e.g., confirmations, rescheduling, Zoom access details)

• To process payments via Stripe

• To improve our services and website experience

• To meet legal, regulatory, and safety obligations (where applicable)

If you do not provide certain information (for example, contact details), we may not be able to confirm or deliver your booking.

5) Who we disclose personal information to

We may disclose personal information to trusted third parties only as needed to operate our business, such as:

• Stripe (payment processing)

• Zoom (delivering online sessions)

• Website and email service providers (hosting, forms, communications)

• Professional advisers where necessary (e.g., accountant, legal adviser)

• Authorities if required by law

We do not sell your personal information.

6) Overseas disclosure

Some third-party providers we use (such as payment and video conferencing providers) may store or process information on servers located outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with the APPs.

Optional (recommended): If you know the main countries (e.g., United States), you can list them here because APP 1 expects you to include overseas countries where practicable.

7) Direct marketing (emails and promotions)

We may occasionally send updates about offerings, schedules, or wellness resources. You can opt out anytime by clicking “unsubscribe” (if available) or by emailing admin@naturalsoulhealing.com.au.

8) Cookies and website analytics

Our website may use cookies and similar technologies to:

• remember user preferences,

• understand how the site is used,

• improve performance and user experience.

You can disable cookies in your browser settings. Note that some site functionality may be affected.

9) How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This may include administrative and technical safeguards such as secure logins, limited access, and reputable third-party service providers.

10) How long we keep personal information

We keep personal information only for as long as necessary to provide services and meet our legal and operational requirements. When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it where appropriate.

11) Accessing and correcting your information

You may request access to personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us at admin@naturalsoulhealing.com.au. We will respond within a reasonable timeframe.

12) Privacy complaints

If you believe we have breached your privacy, please email us at admin@naturalsoulhealing.com.au with details of your complaint. We will respond and aim to resolve your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the regulator responsible for privacy matters under the Privacy Act.

13) Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

14) Updates to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website. The “Last updated” date will be revised accordingly.

15) Online Sessions, Zoom & Safe Space Expectations

Some services offered by Natural Soul Healing are delivered live online via Zoom (including yoga, Reiki, and crystal healing sessions).

To protect your privacy and wellbeing:

• Camera use is optional. You are welcome to keep your camera on or off at any time during online sessions.

• You are encouraged to join from a private, quiet, and safe space where you feel comfortable and free from interruptions.

• Participants are responsible for ensuring that no unauthorised individuals can see, hear, or access their session unless they choose to share their space.

• All sessions are intended to be a respectful, judgement-free, and confidential environment.

• Recording, screenshotting, or sharing any part of an online session without written permission is strictly prohibited.

Natural Soul Healing takes reasonable steps to create a safe and supportive online experience; however, privacy within your physical environment remains your responsibility.